We totally get that minds can change, but because most of our items are personalised or made just for you, we're not able to offer refunds in those cases.
We do our best to show clear photos and descriptions so you know exactly what you're getting.
Make sure to double-check names, dates and any custom info when you order. We make everything based on what you send through, and we can't offer refunds or fixes if the details weren't entered quite right.
If something's not quite right with your order, please get in touch with us as soon as you can. We'll happily replace any incorrect or damaged items. Some of our products are delicate, and unfortunately, couriers can be a little rough at times.
If your parcel is marked as delivered but hasn't shown up, please first complete a missing parcel form with the courier, and then get in touch with so we can help.
For Damaged Items:
To lodge a claim with our courier, we'll need the following photos - and it's important you keep all original packaging until we've processed the issue:
If something's not quite right with your order, just sent us an email - we're here to help and want to sort it out, but we can't fix it if we don't know about it.
You can contact us here or via email at hello@livingstonandco.nz and we'll get back to you as soon as we can.
Livingston + Co creates handmade laser-cut gifts, décor and keepsakes, crafted with love.
Never mass-produced, always personal.
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